connection by mechanical or electrical means to another customer application. Import duties and taxes for the delivery of product replacement or parts. Customer Responsibilities Customer shall adhere to the following requirements in order to ensure that the warranty is valid: Customer shall provide product serial number and sales code to verify a warranty claim. Customer shall provide reasonable time and assistance for Danfoss to provide a remote resolution. The start-up shall be performed by Danfoss or according to Danfoss’ instructions. Installation shall be performed in accordance with Danfoss’ instructions Ambient conditions shall follow the specification. The product shall be used in accordance with Danfoss’ instructions and the user manual. The recommended maintenance plan shall be followed. Customer shall provide the service technician full and free access to the product requiring services in order not to cause delays and shall provide a safe environment in which to work. Customer shall carry out all preparatory work necessary to ensure that the service technician can commence and carry out the work promptly without hindrance or interruption. Should Customer have purchased a spare replacement unit or DrivePro® Spare Parts kit, (the “Spares”), the Spares shall be maintained in its original packaging in physical proximity to the products covered by DrivePro® OnSite Extended Warranty. The Spares should be unused and with original factory configuration. If the service technician determines that a product or part thereof requires replacement with Customer’s replacement spares, Danfoss will credit or replace the spares at no cost including freight. Customer will not repair, modify, disassemble or make adjustments except for user preventative maintenance and replacement of user replaceable parts without authorization from Danfoss. Customer shall ensure the availability of the following in accordance with Danfoss instructions: technical aid and personnel as required to assist in the performance of the repair or replacement; cranes and other lifting devices; all necessary consumables; internet access and sufficient information security. In case of warranty exclusion, Danfoss will inform the customer and charge a fee for the service efforts.
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